Outsourcing is the delegation of one or more business processes to an external provider, who, in turn, owns and manages the selected processes, based upon defined and measurable performance metrics.

1. Improve company focus
2. Reduce and control operating costs
3. Free resources for other purposes
4. Gain access to world-class capabilities
5. Lack internal resources
6. Accelerate reengineering benefits
7. Reduce time to market
8. Share risk
9. Take advantage of offshore capabilities
10. Function is difficult to manage or out of control

In 2002, Forrester Research Group recognized TriZetto as a leader in providing outsourced services, saying, "TriZetto’s strategic focus on healthcare, and rapid growth in the business process outsourcing market put it on the short list for plans considering outsourcing."2

TriZetto’s three types of outsourced services – software hosting and management, transaction processing, and IT operations management – reduce or eliminate upfront capital costs and significantly increase return on investment. When a customer combines all three levels of outsourcing, the organization can reap the full benefit of TriZetto's comprehensive solutions.

1Source: The Outsourcing Institute, "Fifth Annual Outsourcing Index Survey, 2002"
2Source: Forrester Research, "Medical Claims BPO Leaders Revealed, December 2002"

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