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To succeed in today's healthcare business environment, it's imperative to fulfill customer demand for anytime, anywhere access to information. With the TriZetto HealthWeb® eServiceTM application, you can meet these demands while reducing administrative costs and improving customer satisfaction.
HealthWeb eService simplifies the process of providing complex e-business transactions on your Web site by offering more than 150 pre-built services ranging from basic inquiries to more involved updates.
eService provides secure, role-based access for members, subscribers, employers, brokers and providers. It allows you to externalize the data from Facets Extended Enterprise™, as well as existing legacy systems and other third-party applications, and extend it over the Internet. It provides seamless front-end access to multiple back-end systems so you can leverage your current investment.
Benefits
- Reduces transaction costs by diverting calls to the Web and enabling customers to perform routine transactions online.
- Enhances profitability by reducing the cost of customer service, and accelerating the return on technology investments you have made in your Web portal.
- Improves customer satisfaction and retention by providing 24x7 access to accurate information that customers want and need.
- Enhances the accuracy of your customer data by enabling customers to immediately update information online.
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Information
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For more detailed information, please call 1-800-569-1222 or click on the link below.
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