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Accurate and speedy resolution of customer, member and provider inquiries is essential to the smooth operation of your business. Give your customer-service employees the most effective tool to do their best job - the TriZetto® Web-based Customer Service module for QicLink™. The Customer Service module provides telephone-call logging, tracking and reporting capabilities as well as user-friendly access to correct information in the QicLink system. The module is designed to improve both the efficiency and quality of your customer-service efforts.
The Customer Service module enables your customer-service staff to manage call activity with point-and-click functionality, drop-down boxes, scroll lists, and multiple sort-and-display options. When a call opens or closes, the module automatically populates the call number, open/close date, time and employee fields. An enrollee/member information screen displays extensive information such as demographics, coverage, address, COB and student information. A warning appears if HIPAA privacy information exists for the member. Additional features and functions also support fast and accurate call resolution.
Benefits
- Streamlines and improves customer services response, by providing employees access to correct information in QicLink
- Increases staff productivity
- Simplifies call tracking and follow-up
- Categorizes calls, helping you identify and address communication issues
- Quantifies your customer-service effort and gives you hard data to show your clients
- Provides information about weekly or monthly call volumes, helping you allocate support resources appropriately
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Information
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For more detailed information, please call 1-800-569-1222. |
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