Dantotsu. It’s a Japanese word that, roughly
translated, means “the best of the best.” In the business world, it means
finding those companies that are best at each of several functions and then
replicating what they do within one’s own organization. How is a healthcare
payer organization to pursue dantotsu – to discover the best processes
for each of multiple functions, adopt these processes, and improve its
financial and operational results? Thomas Rekart of TriZetto explains how in
this contributed article. He shows how U.S. health plans can leverage
partnerships to adopt best practices for excellence in operational functions
across multiple lines of business. Further, Self Insured Plans LLC describes
how partnering for operational excellence has freed this leader in the
self-funding market to focus on growth through differentiation and innovation.
“Success – and operational excellence through dantotsu – lies well
within the reach of a healthcare payer organization that chooses the right
business management partner,” writes Rekart.